ONCE YOU ASK US TO PROCESS YOUR ORDER, YOU AGREE TO ALL THE TERMS OUTLINED IN OUR “TERMS AND CONDITIONS” and “SHIPPING POLICIES” SECTIONS.
DAMAGED SHIPMENTS, MISSING/WRONG ITEMS, WRONG ZIP, ETC.: If the carrier delivers a parcel which is visibly damaged, crushed or wet, we suggest the delivery be refused. If, upon delivery, damaged items are found inside a box which appeared undamaged, we request that we be notified via email email@example.com and that the carrier also be notified of the damage; the carrier may ask you to keep the box and the contents intact in case they wish to conduct an inspection.
Email notification of damages works best for us and you’ll have a written record. You should email firstname.lastname@example.org Failure to notify us within 24 hours of receipt of a damaged shipment will void any claims made by you. We will do our best to ship promptly whatever was damaged in transit; however, we are not able to replace damaged items without shipping costs paid in advance. If an item is missing from a shipment or if we sent the wrong item/size/etc., we must be notified within 24 hours of receipt of the shipment. We will not accept damaged/missing/wrong item reports once the 24 hours are up.
POSTAL SHIPMENTS: We only use the postal service for U.S. non-mainland addresses and for military addresses.
LOST SHIPMENTS: As soon as we’re informed that a shipment may be lost within the carrier’s system or has not been delivered by the carrier, we will proceed to contact the carrier who will place a tracer on the package. The carrier asks that we allow 8 business days for a tracer to be completed. On numerous occasions a package has turned up before the 8 days are up. Please be advised that regardless of whatever upcoming function you may have for which the lost products are needed, we cannot replace a lost shipment using air service unless the carrier authorizes us to process this type of shipment at its expense. We did not lose or mis-deliver the parcel, the carrier did.
WRONG ITEMS/WRONG ORDER/WEATHER: If you receive someone else’s order or wrong items with your order, please do not send the shipment back without first contacting us; please give us an opportunity to research and reply. Should you decide to ship the items back to us without our authorization, you will assume all responsibilities and expenses related to the return shipment in which case we won’t be able to reimburse shipping charges you may incur.